Returns & Exchanges Policy
At Casvora, we want you to feel confident with your purchase. If you’re not fully satisfied with your eyewear, we’re here to help.
1. Return Eligibility
You may request a return within 14 days of delivery.
To be eligible for a return:
- Item must be unused and in original condition
- Item must include original packaging (case, box, accessories)
- Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
2. Exchanges
We offer exchanges for:
- Defective or damaged items
- Incorrect items received
If you need a different style or model:
- Please contact us first
- Exchanges are subject to product availability
3. Non-Returnable Items
The following items are not eligible for return:
- Items marked as Final Sale
- Used or damaged items (not due to our error)
- Products without original packaging
4. Return Process
To start a return:
- Contact us at support@casvora.com
- Provide your order number and reason for return
- Wait for return instructions before sending the item
Returns sent without prior approval may not be accepted.
5. Return Shipping Costs
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
- If the return is due to our error (defective/wrong item), we will cover the cost
6. Refunds
Once we receive and inspect your return:
- Approved refunds will be issued to the original payment method
- Processing time: 5–10 business days
We reserve the right to issue partial refunds if the item is not in original condition.
7. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide clear photos or video evidence
We will offer a replacement or full refund.
8. Order Cancellation
- Orders can be canceled within 12 hours of purchase
- After this period, orders may already be processed and cannot be canceled
9. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If the issue persists, contact us
10. Contact Information
📧 Email: support@casvora.com
📞 Phone: +1 626 408 8848